Mobile / App
These terms set out how 75jili operates, what your account access covers, and how policy questions are handled. Access to our platform depends on local law and is available only where eligible under your region's rules.
Our legal posture is straightforward: we document what we collect, how we use it, and what you can do about it. When you create an account, you agree to the version of these terms current at that time. Any material change is flagged in your account dashboard before it takes effect — we do not apply updated terms silently. The scope of these terms covers transactions processed through GrabPay, InstaPay, and PESONet where those rails are active for your account. Activity governed by a third-party payment provider falls under their own published terms, and we link to those where relevant in the payment section of your account settings. We operate where local law and eligible-region rules allow. If access to any feature or payment method is restricted in your region, the affected option will not appear in your account interface — it is not hidden, it is simply not activated. Questions about specific eligibility should be directed to our support team through the channels listed on this page. Nothing in these terms limits a right you hold under applicable consumer protection law in the Philippines.
Transactions through GrabPay are subject to both these terms and GrabPay's own published user agreement. The payment option appears in your wallet only when it is active for your eligible region.
InstaPay transfers are processed under Philippine clearing rules. Transaction records are visible in your account history and can be raised with support if a discrepancy appears.
PESONet batching schedules are set by the network, not by us. Settlement timing shown in your account reflects what the network reports, and any delay query should reference that record.
These terms apply specifically to your account relationship with 75jili — not to every external service you may access through a linked path. Understanding that boundary prevents confusion when a payment rail or a third-party game provider has its own separate policy.
Login, wallet actions, transaction history and account settings are all within this policy's scope. Rules on account suspension or closure apply here. Your rights to review and correct this data are covered in the Rights section below.
Deposits and withdrawals made through GrabPay, InstaPay or PESONet while logged in to your account fall under these terms. The transaction record we hold is the primary reference for any dispute you raise with us.
Game content supplied by studios such as Pragmatic Play, CQ9 or Habanero operates under those providers' game certificates. We make titles available in the lobby; the studio governs the game mechanics and RTP disclosures where published.
External links, payment provider portals and identity verification tools operate under their own separate terms. We are not party to those agreements and cannot extend our policy to cover them. Check each provider's published terms directly.
You have concrete actions available to you under these terms — not just abstract entitlements. Reviewing your transaction record is the starting point for most account queries. Your full history is accessible after login under Account > Transaction History, where each entry shows the payment method used, the amount, and the status reported by the payment network. If a detail is incorrect, you can flag it through the in-account support form or via our live chat channel, and we will confirm receipt in writing. Updating your registered contact details is done in Account > Profile Settings; changes to identity documents follow the verification steps shown on that same page. If you want to understand what data we hold about your account, submit a written request through the support channel and we will respond within the period required by applicable law. For any question about a GrabPay, InstaPay or PESONet transaction specifically, reference the transaction ID shown in your history when you contact us — it speeds up the lookup on our side.
Log in and open Account > Transaction History. Every deposit and withdrawal entry includes the payment rail used and the network-reported status. Download the record if you need it for a personal file.
Name, contact number and registered email can be updated in Account > Profile Settings. Document changes follow the verification steps shown on that screen; support can walk you through it if a step is unclear.
Send your query through live chat or the in-account support form. Include your account reference and, for payment queries, the transaction ID. We confirm receipt in writing and keep a record of the exchange.
If you want a summary of the data we hold on your account, submit a written request via the support channel. We respond within the period applicable law requires and confirm the scope of what we send you.
Policy questions deserve a direct answer, not a general help article. Use the channels below to reach the team that handles account and legal matters. When you contact us, include your account reference number and a brief description of the policy point you are asking about — this lets us route your query without back-and-forth.
The live chat button is available from the bottom of any logged-in page. For policy or account queries, select 'Account & Legal' from the topic menu so your message reaches the right team directly.
Navigate to Account > Help > Submit a Request after login. Attach any relevant transaction IDs or screenshots. We confirm receipt by email and keep the thread open until your question is resolved.
For formal policy correspondence — including data requests or policy dispute notices — use the email address listed in the Contact section of your account dashboard. Written responses are provided within the legally required period.
Understanding how we handle account data is part of the trust relationship. Below are the four areas most commonly asked about: what data we keep, how cookies work on the site, how account security is maintained, and how long we retain your records before they are archived or deleted.
Account data — registration details, transaction records, and support correspondence — is stored and processed in line with applicable data protection rules. We do not sell your personal data to third parties. The categories of data we hold are listed in the Privacy section of your account dashboard.
We use cookies to maintain your logged-in session and to track anonymous usage patterns that help us improve account flows. You can review and adjust cookie preferences through the cookie settings link in the site footer. Disabling non-essential cookies does not affect login or transaction functions.
Account access is protected by password and, where enabled, a second verification step. If you suspect unauthorised access, use the 'Secure My Account' option in Account Settings or contact live chat immediately. We log all login events and can provide a session history on request.
Transaction and account records are retained for the period required by applicable law. After that period, data is archived or deleted according to our retention schedule. You can request confirmation of your data's current status through the support email listed in your account dashboard.
Below are the questions we receive most often about how these terms work in practice. If your question is not covered, reach the support team through live chat or the in-account form — policy queries are handled by a dedicated team, not a general helpdesk.
Access to our platform depends on local law and is available only in eligible regions. We do not make specific licence claims on this page. For questions about eligibility in your region, contact our support team and we will advise based on your account location.
We collect registration details (name, contact number, email), transaction records for each deposit or withdrawal, and support correspondence. The full list of data categories is in the Privacy section of your account dashboard. We do not sell this data to third parties.
Submit a written request through the support email address shown in your account dashboard under Contact. Include your account reference number. We respond within the period required by applicable law and confirm the scope of what we share before sending it.
Transaction and identity records are retained for the period required by law even after account closure. After that period, data is archived or deleted per our retention schedule. You can ask for confirmation of your data's status through the support email at any time after closure.
Yes, transactions processed through GrabPay, InstaPay and PESONet while logged in to your account fall within this policy. Each payment rail also has its own published user terms. Where those differ from ours, the more specific provider term applies to the network portion of the transaction.
Open Account > Transaction History and note the transaction ID. Contact us through live chat or the in-account support form, include the ID and a brief description of the issue. We log the dispute, investigate using our payment network records, and respond in writing with the outcome.