Mobile / App
These Terms & Conditions set out the rules that govern your account on 75jili — what we commit to, what you agree to, and how both sides handle disputes, transactions, and access. Availability depends on local law and is limited to eligible regions where these terms are enforceable.
By creating and using a 75jili account, you confirm that you have read, understood, and accepted these Terms & Conditions in full. They apply from the moment your account is active and remain in effect for as long as you hold an account with us. We may update these terms when platform changes, regulatory shifts, or operational requirements make it necessary. When we do, the revised version is published here and takes effect from the stated date — continuing to use your account after that date means you accept the changes. Transactions processed through GrabPay, InstaPay, or PESONet are subject to these terms alongside the conditions of the payment provider you choose; where the two sets of terms conflict, 75jili's terms govern your account-level obligations while the provider's terms govern the technical handling of the transfer. Access to the platform and enforceability of these terms depend on local law. Where local law prohibits or restricts access, these terms do not grant any override right. If any single clause is found unenforceable, the remainder of these terms continues to apply without interruption.
Understanding the scope of these terms helps you know exactly which parts of your 75jili experience they govern and where separate rules apply. Not every interaction with the platform is covered by the same clause, and we want that boundary to be clear before you proceed.
Login credentials, account verification steps, session controls, and any action you take while authenticated — including wallet top-ups, withdrawals and game participation — fall directly under these terms.
Deposits and withdrawals processed through GrabPay, InstaPay, or PESONet are covered here for the account side of the transaction. The payment provider's own conditions govern the network handling; both sets apply simultaneously.
Game content supplied by studios such as Pragmatic Play, Habanero, CQ9 and others listed in our lobby is governed by those studios' licensing terms. Our terms cover how you access that content through your account, not the content rules themselves.
Links to external sites, third-party wallet apps, or mobile network services fall outside the scope of these terms. We do not accept liability for the terms, availability, or conduct of any service we do not operate.
These terms are not a one-way document. You retain specific rights around your account data, transaction history, and the ability to raise concerns through our support channels. Your transaction records are accessible in the account dashboard after login — the current state of each entry, including amounts and status, is shown there in real time. If you notice an error in your registered account details such as your name, contact number, or linked e-wallet, you can request a correction through our live support channel. We aim to acknowledge correction requests and direct you to the verification steps required to process the change. You also have the right to ask, in writing, what personal data we hold on your account and how it is used. Requests of that kind are handled through the contact paths listed in the Support section of this page.
Log in and open the transaction history tab in your account dashboard. Each entry shows the method used — GrabPay, InstaPay or PESONet — the amount, status, and timestamp.
Contact our support team through the live chat channel to flag any detail that needs updating. You will be walked through the verification steps required before any change is applied.
If any clause in these terms is unclear, send your question through the support contact form. We respond to policy questions in the order they arrive; no question requires a ticket number to be opened.
You may ask, in writing, for a summary of the personal data linked to your account. Submit the request through our official support email and we will confirm receipt and the next steps.
If you have a specific question about how a clause in these Terms & Conditions applies to your account — or if you need to raise a dispute about a transaction processed through GrabPay, InstaPay, or PESONet — the contact paths below are where to start. Each route is handled by our member support team and is not a generic inbox; policy and account questions are prioritised through the same channels.
Open the chat icon on any page while logged in to reach our support team directly. For terms-related questions, describe the clause or account situation clearly so the agent can address the right point.
For written requests — such as data summaries or formal dispute notices — use our support email address shown in the account help section. Include your registered account ID in every written submission.
The help section inside your account dashboard lists current contact options and links to the most recent version of these terms. Check there first if you need to confirm which version of the policy is in effect.
We collect the minimum data needed to operate your account, process transactions, and deliver support. That means your registered contact details, transaction records from GrabPay, InstaPay, or PESONet sessions, and session activity tied to your login. We do not sell account data to third parties. Cookies are used to maintain your logged-in session and remember account preferences; you can adjust cookie settings through your browser, though some account functions may be limited if session cookies are disabled. Account security is your shared responsibility: we apply session controls on our end, and you are responsible for keeping your login credentials private. If you suspect unauthorised access, contact us through live chat immediately — we will guide you through the account lock and review steps. Retention of your account data continues for as long as your account is active and for a period after closure as required by applicable rules. To ask about deletion or retention, use the written request process described in the rights section above.
We collect only what is needed to run your account: contact details, transaction records, and session data. No data is sold. Access to your summary is available on written request through our support email.
Session cookies keep you logged in and preserve account preferences across pages. Adjust cookie settings in your browser at any time; disabling session cookies may affect account functionality.
Session controls are active on our side. You are responsible for keeping your password and linked e-wallet credentials private. Report suspected unauthorised access through live chat for immediate account review.
To request a change to data held on your account, or to ask about retention periods after account closure, submit a written request with your account ID through our support email listed in the account help section.
The questions below cover what members ask most often about how these Terms & Conditions work in practice — from how updates are communicated to how transaction disputes are handled.
When we revise these terms, the updated version is published on this page with the effective date shown at the top. If you are logged in, a notice may appear in your account dashboard. Continuing to use your account after the effective date confirms your acceptance of the revised terms.
Yes, for the account side of the transaction. Your account-level obligations — such as accurate registration details and authorised use — fall under our terms. The technical transfer is also governed by the respective payment provider's conditions; both apply at the same time.
Yes. Open a dispute by contacting our support team through live chat or by sending a written notice to our support email with your account ID and the transaction details in question. We will review the record in the account dashboard and communicate the outcome to you directly.
We hold your registered contact details, transaction history, and session activity for as long as your account is active. To receive a summary of the data linked to your account, submit a written request through our support email. Include your account ID so we can locate the correct record.
Data is retained for a period after account closure as required by applicable rules. The exact retention period is not fixed by a single rule and may vary based on transaction type and regional requirements. Contact our support team in writing to ask about the timeline that applies to your account.
Availability and enforceability depend on local law and the eligible region where you are located. These terms do not override any local law that restricts access. Where access is permitted under local law, these terms govern your account in full.
Contact our support team through the live chat channel and describe the detail that needs to change. The agent will confirm what verification is required before the correction is applied. Some changes — such as linked e-wallet details — may require additional identity steps shown in your account.