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This policy explains exactly what data we collect when you use your 75jili account, how it is used, and what choices you have over it. Availability of our service depends on local law and eligible regions — and within those regions, we are accountable for how your information is handled.
When you access your 75jili account — whether to check your wallet, complete a GrabPay deposit, send an InstaPay transfer, or settle a PESONet transaction — we collect certain information to process those actions. This includes account registration details such as your name, contact information and login credentials; transaction data tied to payment methods you connect; device and session identifiers used to maintain account security; and usage patterns that help us keep the service stable and responsive. We do not sell your personal data to third parties. We share data only where required to complete a payment through your chosen local rail, to comply with a legal obligation applicable in your region, or with service partners who operate under confidentiality agreements consistent with this policy. Data shared with payment processors covers only what those processors require to complete your instruction. This policy applies wherever access to our platform is permitted under local law. If you access 75jili from a region where local law restricts online account-based services, this policy still governs how your data was handled during any prior eligible access period.
Not every service you interact with while using your account falls under this policy alone. Understanding the boundary helps you know where to direct questions about your data.
Login sessions, wallet activity and account settings fall fully within this policy. Any data created when you open the account page, update your profile or check your transaction history is handled according to the terms set out here.
When you process a payment through GrabPay, InstaPay or PESONet, the transaction data passed to those payment networks is also subject to their own privacy terms. We share only the minimum data required to complete your instruction.
Browsing game lobbies, reading policy pages and navigating account menus generates session and usage data collected under this policy. No additional consent is required to record standard navigation activity within the platform.
Links or integrations that take you outside our platform — including payment provider portals or external verification services — are governed by those providers' own policies. We are not responsible for data handling that occurs outside our platform.
You have concrete actions available under this policy, and none of them require a formal legal process to start. To review the data we hold, log in and open the account settings page — your profile details, linked payment methods and transaction history are shown there directly. If any detail is incorrect, you can update most fields from within the account page itself; for changes that require identity verification, the process and the fields you need to complete are shown at that step. Raising a question about how your data is used, or requesting that we look into a specific record, is handled through our support contact routes. You do not need to cite a regulation to ask — just contact support and describe what you need. We aim to respond to data queries without unnecessary delay, and we keep a record of each request so you can follow up if needed.
Open account settings after login to see the profile data, contact details and transaction history we hold for your account. The fields visible there reflect the current state of your records.
Most fields can be edited directly in your account page. Where a correction requires identity verification, the steps and documents needed are shown in the update flow at that point.
Contact our support team through the channels listed on this page to ask about a specific record, request clarification on how data is used, or flag a concern. No legal citation is needed to start the conversation.
If you want us to check, correct or remove a record, send the request through support with enough detail to identify the account. We log every request and follow up if additional steps are needed.
If you have a question about this policy, want to review your data, or need to flag a concern, use any of the contact routes below. For account-specific data queries, have your registered contact detail ready so we can locate your record.
Open the chat icon from any page within your logged-in account to reach the support team directly. Data and privacy questions are handled through the same channel as account support.
Send a written data query to our support email address shown in the account help section. Include your registered account detail and a clear description of what you are asking about.
The help section inside your account lists common data and privacy questions with step-by-step responses. Check there first — many queries about record access and corrections are answered without needing to contact support.
Data security and clear retention practices are part of how we maintain your account. Here is how each area works.
We use cookies to keep your session active, remember account preferences and measure how the platform is used. You can review cookie settings in your browser; blocking certain cookies may affect account functionality such as staying logged in.
Account credentials are stored using standard security practices. If you believe your account access has been compromised, use the account recovery steps shown on the login page or contact support immediately through live chat.
We keep account and transaction records for as long as your account remains active and for a period after closure as required by the legal obligations applicable in your eligible region. Retention periods for specific record types are described in the full policy text.
When this policy changes, the updated version is published on this page with a revised date at the top. Continuing to use your account after a change is posted indicates acceptance; if you disagree with a change, contact support before your next session.
These are the questions we hear most often about how account data is collected, stored and managed. If your question is not covered here, contact our support team through the routes listed above.
We collect the details you provide during registration — name, contact information and login credentials — along with device identifiers and session data generated when you use the account. Payment-related data is collected when you process a transaction through GrabPay, InstaPay or PESONet.
Log in and open the account settings page. Your profile details, linked payment methods and transaction history are displayed there. For a more complete record or data not visible in settings, contact support through live chat or email and we will assist you.
Most profile fields can be updated directly from your account settings page. Fields that require identity verification — such as a name correction — show the steps and documents needed at that point in the update flow. Contact support if you need further help.
We share data only to complete a payment through your chosen rail, to meet a legal obligation in your eligible region, or with service partners bound by confidentiality terms. We do not sell your personal data. Payment processors receive only the minimum data needed to process your instruction.
Records are kept while your account is active and for a period after closure, as required by the legal obligations that apply in your eligible region. The specific retention period for each record type is described in the full policy text available on this page.
Contact our support team via live chat or email with your registered account detail and a description of your request. You do not need to cite a regulation. We log every request and aim to respond without unnecessary delay, keeping a record so you can follow up if needed.